Terms of product warranty

Terms of product warranty

Liability for product defects (warranty, conflict with the contract)

Buyer is obligated to read the terms of product warranty including Czech instructions how to use the product before first use and then follow the information. Otherwise, a buyer is taking a risk that wrong use of a product will damage the product and he/she will not be able to make a claim for the damage. Product warranty is valid from the day customer receives the product.

Unless consumer is a buyer, the buyer is obligated to check the product when receiving. If the product is damaged, we will record the defect and seller is obligated to provide a reasonable discount of the product or deliver another product in perfect condition. Later claims of mechanical damage to the product are not available. The consumer should be in their own interest to take these steps as well, and avoid later problems arising from liability for defects caused by transportation (mechanical damage), which will in any claim based on the fact that it unreservedly accepted the goods delivered.

Warranty rights

In terms of  consumer goods, the statutory warranty period is 24 months, but may be a statement in the warranty provided for longer. In the event of protracted (legal) guarantees the seller in the warranty shall determine the terms and scope of extended warranties. The warranty does not cover normal wear and tear (or its components) caused by use. Shorter product life is therefore not considered a fault and cannot be claimed. At the request of the buyer, the seller must provide a guarantee in writing (warranty). If given more than the statutory warranty, the seller shall determine the conditions and the scope of the warranty extension through a declaration in the warranty.

The consumer has the guarantee:

in the case of removable defect, the right to get it fixed for free, fair and timely removal of defects, replacement of defective goods or defective parts, if not due to the nature of the defect disproportionate, and if such a procedure is not possible, the right to a reasonable discount on the purchase price or withdraw from the contract
in the case of irremovable defect preventing proper use of goods, replacement of the defective goods or to withdraw from the contract
In the case of removable defects occurring in greater numbers and repeatedly preventing proper use of goods, replacement of the defective goods or to withdraw from the contract
in the case of other irremovable defects and required to exchange things, the right to a reasonable discount on the purchase price or withdraw from the contract

The warranty period for all persons using the product for business purposes, this product is not determined by the Civil Code and sets it to a specific importer or manufacturer.

Conflict with the contract

If the defect is reflected in the first 6 months after receiving, it is considered a defect that already existed at the time of the takeover, unless the contrary is proved or not in the characteristics. In case of the product not being in the right condition as stated in the contract (ie. Conflict with the contract), the buyer has the right to the seller to get an exchange free of charge and without undue delay, put the product in accordance with the purchase agreement, according to the buyer's request, either exchanging or repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract. This does not apply if the buyer knew about the conflict with the contract or he has caused it. Conflict with the contract, which will take effect within six months from the takeover is considered a contradiction existing in its takeover, if not in the nature of things or if it is proven otherwise. In case of conformity of the goods the consumer is entitled to:

  • repair the product free of charge according to the contract
  • proportionate reduction of the purchase price
  • replacement of the product
  • termination of the contract


The consumer may require the seller to free repair or replacement free supply of consumer goods. If consumer choice can not be met, you may request a reasonable discount or withdraw from the contract.
Complaints (application of liability for defects) will be processed without undue delay, within 30 calendar days from the date of claim, unless the seller and the buyer agrees otherwise. After this period, the consumer has the same rights as if it were a defect that can not be removed. Rights from liability for defects are applied to the seller, in which the case was purchased. However, if the warranty certificate specifies another entrepreneur to be repaired, which is the site of the seller or buyer in place for closer inspection, the buyer can exercise the right to repair at the entrepreneur intended to perform warranty repairs. If you have a question about your claim, please contact our email: info@pixeleu.cz

Customer service

Important information